Community Guidelines

Introduction

Bonza.Chat (the “APP”) is operated by . These Community Guidelines (the “Guidelines”) describe how we expect people to behave when using the APP, and what happens when they do not.

They apply to everyone who uses Bonza.Chat, and to everything you do here: the messages you send, the images and videos you generate, the characters you create, and the names and descriptions you give them.

These Guidelines sit alongside our other policies rather than replacing them. Where a subject is covered in detail elsewhere, we link to it instead of repeating it, so that the two can never disagree.

1. How these Guidelines fit with our other policies

These Guidelines form part of our policies, together with:

• Terms & Conditions — the agreement between you and us
• Blocked Content Policy — the full list of content that is not permitted
• Content Removal Policy — how to ask for content to be taken down
• 18 U.S.C. 2257 Exemption Statement
• Underage Policy — our age requirements
• Complaint Policy — how to raise a concern with us
• Privacy Notice — what we do with your data

Words given a specific meaning in our Terms & Conditions carry that same meaning here.

2. You must be 18 or older

Bonza.Chat is for adults. You must be at least 18 years old, or older if that is the age of majority where you live, to create an account or use the APP. Our Underage Policy sets this out in full.

You must not let anyone under 18 use your account, and you must not create an account on behalf of someone who is under 18.

3. Treat the service, and other people, with respect

Your AI companion is not a person, and conversations with her are private between you and the APP. That does not make them unlimited: what you ask for still has to stay within these Guidelines and the law.

Where the APP brings you into contact with other people — support, complaints, or any community space we operate — communicate civilly. We do not accept abuse, threats or harassment directed at our team or at anyone else.

4. You are responsible for your content

“Content” means everything you put into the APP and everything you get back from it. In practice there are two kinds, and they work differently:

• What you write. The messages you send a companion, and the name you give a character you create. This is the only free text in the APP.
• What you choose. Images and videos are generated from options you select from a fixed list we provide — the scene, the outfit, the pose, and so on. You cannot write your own instructions for an image.

You are responsible for your Content either way, and for any harm it causes.

Your Content must comply with the law that applies where you are, and with our Blocked Content Policy, which lists in full what is not permitted. In summary, and without limiting that policy, you must never create, request, upload or share content that:

• involves, sexualises or resembles anyone under 18, in any form;
• depicts a real, identifiable person without their consent, including public figures;
• is non-consensual intimate imagery, or presents itself as a real recording of a real event;
• promotes violence, terrorism, self-harm or suicide;
• promotes hatred or discrimination against people on the basis of race, ethnicity, nationality, religion, sex, gender identity, sexual orientation or disability;
• depicts sexual acts involving animals;
• infringes someone else’s intellectual property or privacy;
• is otherwise unlawful where you are, or where our service is offered.

You must also not attempt to defeat the controls that enforce the above — for example by rephrasing a blocked request, splitting it across several messages, or otherwise trying to work around moderation. Attempting to produce prohibited content is treated the same as producing it.

5. Using the APP and your account

You are responsible for everything done through your account. You must not:

• share your account, or use someone else’s;
• access the APP other than through the interfaces we provide, including by automated means we have not authorised;
• probe, scan or test the security of our systems, or try to get around authentication, rate limits or payment;
• interfere with the service for other people, including by flooding, spamming or uploading harmful code;
• copy, frame, mirror or resell content from the APP without our written permission;
• remove or alter any marking that identifies content as AI-generated;
• give us false account or payment information.

Depending on where you live, the law may require you to label AI-generated content as such when you share it elsewhere. That is your responsibility, not ours.

6. How we moderate

Every message is classified automatically before it reaches a companion. Our filters assess what you have written and, where it is identified as breaking these Guidelines, the message is refused and never reaches the model. Nothing prohibited is generated, because the request does not get that far.

Images and videos are not generated from free text. You build a request by choosing from a fixed list of options that we control, so a great deal of prohibited imagery cannot be asked for in the first place — there is no field in which to ask for it.

What is produced is then subject to review. Content that has not passed review, or that has been hidden, is not shown on any public part of the APP — including character profiles, public galleries and previews — regardless of who generated it.

Flagged cases are reviewed by our support team daily. That is a human pass over the cases our filters have raised and over anything reported to us — not a person reading every conversation. We may also review interactions to maintain and improve the quality and safety of the service, as described in our Privacy Notice.

Automated screening is not perfect in either direction. It sometimes refuses a message that was perfectly acceptable. If that happens to you, tell us at support@bonza.chat — we would rather hear about it than have you work around it.

7. What happens if you break these Guidelines

A refused message is not, by itself, a penalty — it simply does not go through. Repeated or serious breaches are a different matter: our filters record them, our support team reviews flagged accounts daily, and where a breach is confirmed we may take whatever action we consider appropriate to the circumstances. That may include:

• refusing or removing the Content in question;
• restricting your access to particular features;
• suspending your account;
• terminating your account, with or without notice where the breach is serious;
• reporting the matter to the relevant authorities where we are required or permitted to do so.

Content involving minors is reported and acted on without warning, and results in permanent termination.

Termination for a breach of these Guidelines does not entitle you to a refund of any amount already paid. Our refund terms are set out in the Terms & Conditions.

Appeals. If your account has been restricted or terminated and you believe we have got it wrong, write to support@bonza.chat and we will review the decision. We cannot promise an outcome: where a breach is confirmed on review, the decision stands.

8. Reporting something to us

If you see Content that breaks these Guidelines, if a companion behaves in a way that concerns you, or if you feel unsafe using the APP, tell us at support@bonza.chat. Reports reach our moderation team and are included in the daily review.

If the Content depicts you, or someone you are responsible for, and you want it removed, our Content Removal Policy sets out how to ask and what we will do. For anything else — a problem with the service, a payment, or how we have handled a report — our Complaint Policy explains the process and the timescales.

Reports about content involving minors are treated as urgent. Please say so clearly in the subject line.

9. Changes to these Guidelines

We may update these Guidelines as the service changes or as the law requires. The revision date at the top of this page shows when they last changed. Continuing to use the APP after a change means you accept the updated Guidelines.

10. Contact

These Guidelines are issued by .

You can reach us at support@bonza.chat.