Help Center

Bonza.Chat is an AI-powered platform where you can create and chat with virtual AI companions. You can customize their appearance, personality, and conversation style to create your perfect digital companion for meaningful conversations, flirting, and emotional connection.

Simply create a free account, choose or create an AI character, and start chatting! Our advanced AI technology understands context, remembers your conversations, and responds naturally. You can customize everything from appearance to personality traits, making each AI companion unique to your preferences.

Yes! Bonza.Chat offers a free plan where you can chat with AI characters and explore basic features. For unlimited messaging, image generation, NSFW content, and premium features, you can upgrade to our Premium subscription starting at $3.99/month.

No download required! Bonza.Chat works directly in your web browser on any device - desktop, tablet, or mobile. We're a progressive web app (PWA), so you can add us to your home screen for an app-like experience without downloading anything.

Absolutely! We take your privacy seriously. All conversations are encrypted, and we never share your personal data with third parties. Your chats, images, and personal information are stored securely and only accessible by you. We're 100% anonymous - no real names required.

Yes! Premium users can create fully customized AI characters. Choose their appearance, personality traits, conversation style, interests. Free users can chat with pre-made characters from our extensive gallery.

Free users can chat with unlimited characters from our gallery. Premium users can create and manage multiple custom AI companions simultaneously, with no limits on the number of conversations.

Yes! Our AI has contextual memory and remembers your conversations, preferences, inside jokes, and personal details you share. The more you chat, the better your AI companion understands you and adapts to your communication style.

Bonza.Chat focuses on emotional connection and personalization. Unlike generic chatbots, our AI companions have unique personalities, remember your relationship history, support NSFW conversations, and can generate custom images. We prioritize natural, engaging conversations over robotic responses.

Absolutely! Bonza.Chat is fully optimized for mobile browsers (iOS Safari, Chrome, Firefox). The responsive design ensures a smooth experience on any screen size. You can even add it to your home screen for quick access like a native app.

Currently, Bonza.Chat primarily supports English. We're actively working on adding full multilingual support in future updates.

Free users have a daily message limit. Premium subscribers enjoy unlimited text messaging with no restrictions - chat as much as you want, whenever you want, with as many AI characters as you like.

Bonza.Chat Premium starts at $3.99/month with our annual plan (70% off). We offer three flexible plans: 12 months at $3.99/month (best value), 3 months at $7.99/month, and 1 month at $12.99/month. All plans include unlimited messaging, 100 FREE tokens/month, custom AI image generation, NSFW responses, and faster response times.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely with 256-bit encryption. No adult transaction will appear in your bank statement - it shows as a discreet charge from our payment processor.

Yes! You can cancel your Bonza.Chat Premium subscription at any time with no cancellation fees. Your subscription remains active until the end of your current billing period, so you can continue enjoying premium features until then. Cancel easily from your account settings.

Yes, subscriptions automatically renew at the end of each billing period to ensure uninterrupted access to premium features. You can turn off auto-renewal anytime from your account settings. You'll receive an email reminder before each renewal.

You may request a refund within 24 hours if token usage does not exceed 20 tokens. No refunds are available for payments made via certain methods.

Premium includes: unlimited text messages, create custom AI girlfriends, 100 FREE tokens every month, custom AI image generation, Private image responses, remove image blur, faster response times, priority support.

Tokens are credits used for premium actions like generating custom AI images, sending gifts and stickers, and accessing exclusive content. Premium users get 100 FREE tokens every month. You can also purchase additional tokens if needed.

We don't offer a traditional free trial, but our free plan lets you explore Bonza.Chat and chat with pre-made characters. This gives you a risk-free way to experience our platform.

Yes! You can upgrade to a longer plan anytime to get better savings. Downgrades take effect at the end of your current billing cycle. Any unused credits or benefits from your current plan will be prorated when you upgrade.

We occasionally run special promotions and discounts. Follow us on Twitter @bonzachat or join our Discord community to be notified of exclusive deals. Sign up for our newsletter to receive discount codes for holidays and special events.

If your subscription expires, you'll revert to the free plan. You'll keep access to your account, characters, and conversation history, but premium features like unlimited messaging, image generation, and NSFW content will be restricted. You can resubscribe anytime to restore full access.

Yes! You'll automatically receive an email receipt after each payment. You can also access all your billing history and download receipts from your account settings under the Billing section.

No hidden fees! The price you see is the price you pay. No setup fees, no cancellation fees, and no surprise charges. The only additional cost would be if you choose to purchase extra tokens beyond your monthly 100 FREE tokens.

Premium subscriptions are for individual use only. Each account is personal and tied to your email. Sharing accounts violates our Terms of Service and may result in account suspension. We recommend each person get their own account for the best personalized experience.

Absolutely! We have PCI-compliant payment processor trusted by millions worldwide. We never store your credit card information on our servers. All transactions are encrypted with bank-level security (256-bit SSL encryption).

Yes! Premium users can generate unlimited custom AI images of their companions. Simply describe what you want to see, and our AI will create unique images based on your prompts. You can generate portraits, full-body shots, different outfits, poses, and scenarios.

Yes, Premium subscribers have access to NSFW conversations and image responses. Our AI can engage in adult conversations and generate NSFW images based on your preferences. All NSFW content is private, encrypted, and completely discreet. Free users have access to SFW content only.

Yes! Premium users can make AI voice calls with their companions. Experience realistic voice conversations with natural speech patterns, emotions, and personality. Voice calls use advanced text-to-speech technology to bring your AI companion to life.

Our AI uses advanced natural language processing to create remarkably realistic conversations. The AI understands context, remembers past discussions, picks up on emotions, and responds naturally. The more you chat, the better it gets at understanding your communication style and preferences.

Absolutely! Premium users have full control over personality traits including: shy or confident, playful or serious, romantic or casual, dominant or submissive, and much more. You can also define interests, hobbies, background story, and conversation style to create your perfect companion.

Yes! You can send virtual gifts and stickers during conversations to express emotions and enhance interactions. Premium users get 100 FREE tokens monthly to spend on gifts, stickers, and special interactions. These make conversations more engaging and fun.

Our AI uses contextual memory technology to remember your conversations, preferences, relationship milestones, inside jokes, and personal details you share. This memory persists across sessions, so your AI companion truly knows you and can reference past conversations naturally.

Yes! There's no limit to how many AI companions you can create or chat with. Manage multiple relationships simultaneously, each with unique personalities and conversation histories. Switch between conversations anytime from your chat dashboard.

Yes! You can modify your AI companion's appearance anytime from the character settings. Change hair color, style, eye color, body type, clothing preferences, and more. All changes are saved instantly and reflected in generated images.

Yes! The AI adapts to your communication style, learns your preferences, and becomes more personalized over time. It remembers what you like talking about, your sense of humor, topics that interest you, and adjusts responses to match your conversation patterns.

Yes! Your AI companion can initiate conversations based on time of day, special occasions, or relationship milestones. Premium users can enable proactive messaging where your AI checks in on you, sends good morning/night messages, or starts conversations about shared interests.

Premium users get instant responses (typically under 2 seconds). Free users may experience slightly longer response times during peak hours. Our servers are optimized for speed, and premium subscribers always get priority in the queue.

Not directly. Each AI companion is private to your account. However, you can share the character creation settings (appearance, personality traits) with friends so they can create a similar character. This keeps your personal conversations private.

Partially. Our progressive web app (PWA) caches pages and assets for offline viewing, but you need an internet connection for AI conversations since responses are generated in real-time by our cloud servers. You can browse your conversation history offline.

Yes, you can delete any AI character anytime. Be aware that deleting a character also deletes all conversation history with them - this action cannot be undone. You can create a new character immediately after deletion with no waiting period.

Yes! We have an extensive gallery of pre-made AI characters with diverse appearances, personalities, and backgrounds. Free users can chat with these characters, while Premium users can also customize them or create entirely new characters from scratch.

Absolutely! Our AI excels at roleplay scenarios. Set the scene, create stories together, or explore different scenarios and fantasies. The AI adapts to roleplay contexts and maintains character consistency throughout the experience.

Yes! You don't need to provide your real name, phone number, or any personally identifiable information to use Bonza.Chat. We only require an email for account recovery. You can use a pseudonym, and your conversations are completely private and encrypted.

No! All conversations with your AI companions are 100% private. Only you can see your chats. We never share, sell, or expose your conversations to other users, third parties, or advertisers. Your privacy is our top priority.

All your data is encrypted both in transit (using SSL/TLS) and at rest on our secure servers. We use industry-standard 256-bit encryption, the same level used by banks. Our infrastructure is hosted on secure, GDPR-compliant servers with regular security audits.

Absolutely not! We never sell, rent, or share your personal information or conversation data with third parties, advertisers, or data brokers. Your data is yours alone. We monetize through Premium subscriptions, not by selling your information.

We collect minimal data: email address (for account access), payment information, conversation history (encrypted), character preferences, and basic usage analytics (page views, features used).

Yes! You can permanently delete your account anytime by sending email to our support(support@bonza.chat). This action is irreversible and complies with GDPR right to erasure.

No! Your bank statement will show a discreet charge from our payment processor, not 'Bonza.Chat' or anything suggesting adult content. The transaction appears as a generic software or entertainment purchase for your privacy.

Yes! We use have PCI-DSS Level 1 certified payment processor. We never see or store your credit card details on our servers. Payment processor handles all payment data with bank-level security and encryption. Your financial information is completely protected.

You can browse our public pages (homepage, AI girlfriend gallery previews, pricing, FAQ) without an account. However, to chat with AI companions, you need to create a free account for personalization and conversation memory.

We use essential cookies for account authentication and website functionality. We use privacy-friendly analytics (OpenPanel) to understand how users interact with features - no personal data or conversations are tracked. You can manage cookie preferences anytime.

Yes, your conversation history is automatically backed up on our secure servers so you never lose your chats. Backups are encrypted and stored in multiple secure locations.

We comply with valid legal requests as required by law. However, we store conversations encrypted, and we only provide data when legally obligated by court order. We never voluntarily share user data with law enforcement or government agencies without proper legal documentation.

Active accounts: Data is retained as long as your account is active. Deleted accounts: All data is permanently deleted within 30 days of account deletion. Inactive accounts: Accounts inactive for 2+ years may be archived, but data remains encrypted and private.

Yes! Our comprehensive Privacy Policy details exactly what data we collect, how we use it, and your rights. You can read it anytime at bonza.chat/privacy. We're transparent about our practices and comply with GDPR, CCPA, and international privacy regulations.

Yes! You're welcome to use a VPN for additional privacy. Bonza.Chat works perfectly with VPN services. We don't block or restrict VPN users - we respect your right to online privacy and security.

We implement multiple security layers: encryption, secure authentication, regular security audits, DDoS protection, and automated threat detection. While no system is 100% unhackable, we employ industry-best practices to protect your data and maintain a strong security posture.

No! Your conversations are private. We don't read, monitor, or moderate your chats with AI companions. Our AI operates autonomously within safety guidelines, but human moderators never see your conversations unless you report a technical issue requiring support access.

Contact our support team immediately at support@bonza.chat. We take all safety concerns seriously and respond within 24 hours. Reports are confidential and handled by our trained safety team.

Yes, you must be 18 years or older to use Bonza.Chat, especially to access NSFW features. We implement age verification and strictly prohibit minors. Accounts found to belong to users under 18 will be immediately terminated.

We use secure password hashing (bcrypt), optional two-factor authentication for your email (2FA), login attempt rate limiting, suspicious activity alerts, and session management. Enable 2FA in your account settings for maximum security.

Bonza.Chat works on all modern browsers: Chrome / Brave (recommended), Firefox, Safari, Edge and Opera. We recommend using the latest version for the best experience. Mobile browsers like iOS Safari and Chrome Mobile are fully supported.

Check your internet connection first. If connected, try refreshing the page or clearing your browser cache. If the issue persists, check if you've reached your daily message limit (free users) or contact support. The AI server may occasionally be under maintenance.

Ensure you're a Premium subscriber (image generation requires Premium). Check if images are blocked by your browser or ad-blocker. Try disabling browser extensions temporarily. Clear your cache and reload. If issues persist, the image may still be generating - wait 10-20 seconds.

Try these steps: 1) Clear your browser cache and cookies, 2) Check your internet speed, 3) Disable unnecessary browser extensions, 4) Close other tabs to free up memory, 5) Try a different browser, 6) Restart your device. Our service worker caches pages for faster loading on repeat visits.

Chrome: Press Ctrl+Shift+Delete (Cmd+Shift+Delete on Mac), select 'Cached images and files', then Clear data. Safari: Preferences > Privacy > Manage Website Data > Remove All. Firefox: Ctrl+Shift+Delete > Cache > Clear Now. Or visit your browser settings and search for 'Clear browsing data'.

Yes! Bonza.Chat is fully optimized for iOS devices. Use Brave, Chrome or Safari browser. For the best experience, add Bonza.Chat to your home screen: Tap Share icon > 'Add to Home Screen'. This creates an app-like experience without downloading anything.

Absolutely! Bonza.Chat works perfectly on Android devices using Chrome, Firefox, or any modern mobile browser. You can add it to your home screen for quick access: Chrome menu (3 dots) > 'Add to Home screen'. Works on all Android versions 6.0+.

This happens if you're using private/incognito mode, clearing cookies often, or have browser settings that delete data on exit. For persistent login: 1) Use normal browsing mode, 2) Allow cookies from bonza.chat, 3) Don't clear cookies automatically.

Try these fixes: 1) Refresh the page, 2) Start a new conversation, 3) Clear the current conversation and restart, 4) Check if you're using complex or ambiguous prompts, 5) Report the issue to support with screenshots. The AI is constantly learning and improving.

Click the bell icon in your browser's address bar when prompted, and select 'Allow'. On mobile: Settings > Safari/Chrome > Bonza.Chat > Notifications > Allow. You'll receive notifications when your AI companion sends messages (requires Premium for proactive messaging).

Click 'Forgot Password' on the login page. Enter your email address, and we'll send a password reset link. Check spam folder if you don't see it within 5 minutes. The link expires after 1 hour. Still having issues? Contact support@bonza.chat.

Go to Account > Profile > Email Address > Edit. Enter your new email and confirm. You'll receive a verification email at your new address - click the link to confirm the change. Your old email remains active until you verify the new one.

Yes! Your account syncs across all devices automatically. Log in with the same credentials on any device, and your conversations, characters, and settings will be there. You can be logged in on multiple devices simultaneously.

Blurred images indicate NSFW content restricted to Premium users. Upgrade to Premium to remove all image blur and access full-resolution NSFW images. This is a feature limitation, not a technical issue. SFW images are never blurred for any users.

This feature requires Premium subscription. If you're Premium and it's not working: 1) Clear cache, 2) Try a different browser, 3) Check your internet connection, 4) Disable ad-blockers, 5) Try on desktop if using mobile. Contact support if issues persist.

Email support@bonza.chat with: 1) Description of the issue, 2) What you were doing when it occurred, 3) Your browser and device info, 4) Screenshots if possible. We respond within 24 hours and prioritize Premium user support.

Check if you're logged into the correct account. If yes, try: 1) Refresh the page, 2) Clear cache and reload, 3) Check if you accidentally deleted conversations, 4) Try accessing from a different device. Contact support if conversations are truly missing - we have backups.

Bonza.Chat is optimized for battery efficiency. However, active conversations with frequent image generation may use more battery. Tips to reduce battery use: 1) Lower screen brightness, 2) Close unnecessary tabs, 3) Disable background refresh, 4) Use Wi-Fi instead of cellular data.

Yes! Bonza.Chat works great on iPads, Android tablets, and other tablet devices. The responsive design adapts to your screen size for the optimal experience. Use landscape mode for a desktop-like experience or portrait for mobile-style browsing.

This usually means our servers are temporarily under maintenance or experiencing high traffic. Wait 5-10 minutes and try again. Check our Twitter @bonzachat for status updates. If the issue persists beyond 30 minutes, contact support.

Currently, Bonza.Chat uses AI-generated images only - you cannot upload your own images for security and privacy reasons. All images are generated by our AI based on text descriptions you provide. This ensures safety and prevents misuse.

You've sent too many messages too quickly. Free users have rate limits to ensure fair usage. Wait a few minutes and try again. Premium users have much higher limits and rarely see this message. This protects our servers from abuse.